Refund policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of cancellation, you must notify us,

CONDORIS Überseehandel GmbH
ABC-Straße 4-8
20354 Hamburg
Phone: +49 (0) 040 363781
Email: office@myga.de

by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to

VDS Fulfillment
Siemensstraße 14
37412 Herzberg am Harz
GERMANY

without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss is attributable to handling of the goods that is not necessary for the examination of their nature, characteristics, and functioning.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

  • To

CONDORIS Überseehandel GmbH
ABC Street 4-8
20354 Hamburg
Germany

Phone: +49 40 363781
Email: office@myga.de

  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
  • Ordered on: (*). . . . ./received on (*) . . . . .;
  • Name of the consumer(s);
  • Address of the consumer(s);
  • Signature of the consumer(s)
  • (only for written notifications);
  • Date

(*) Delete as appropriate